How Can We Help You?

CashBus is an all-in-one money app that brings fiat banking and crypto together. Hold multi-currency balances, get an IBAN where available, spend with a Visa card, convert between fiat and crypto, send money globally, and earn cashback — without juggling multiple apps. Think of it as the bridge between everyday spending and digital assets.

CashBus is a financial technology platform, not a bank. Banking features such as IBAN accounts and payment cards are delivered through regulated partners and licensed payment institutions. Your relationship with CashBus is governed by our Terms of Service and the terms of those partners where applicable.

Individuals aged 18+ in supported countries can open an account. You must complete identity verification (KYC) before unlocking full features such as higher limits, cards, and withdrawals. Availability can vary by product and jurisdiction because of licensing and sanctions rules.

CashBus aims to serve customers in the vast majority of countries worldwide. Some regions are restricted due to sanctions, embargoes, or licensing. Card acceptance follows the Visa network globally; opening an account is separate from where you can spend. Check the app or contact [email protected] if you are unsure about your country.

No. CashBus is built for everyday users as well as crypto-native users. You can use it mainly for fiat balances, IBAN payments, and card spending — or hold and convert crypto when you want. The interface guides you step by step.

Download CashBus from the App Store or Google Play (or join the founding waitlist on cashbus.io), enter your email, set a strong password, and verify your email. Then complete identity verification to unlock full access.

No. Each person may hold only one CashBus account. Multiple accounts violate our Terms of Service and may be suspended.

On the login screen, tap Forgot Password, enter your email, and follow the reset link. Links expire for security. After resetting, we recommend enabling biometric login and 2FA.

Accounts may lock after repeated failed logins. Wait about 30 minutes and try again. If it stays locked, email [email protected] from your registered address.

In Settings → Security, enable biometric login. This keeps access fast on your device without weakening password or 2FA requirements.

Financial regulations require identity checks to prevent fraud and money laundering. Verification unlocks higher limits, cards, IBAN features, and withdrawals. It is a standard step across platforms like Revolut, Wirex, and crypto card apps.

We typically accept a valid passport, national ID card, or driver's license, plus proof of address when requested (utility bill or bank statement). Documents must be clear, unexpired, and show your full name and date of birth.

Most checks finish within minutes via automated review. Manual review can take up to 24 hours. You will get an email or in-app notice when it is done.

Common causes are blurry photos, glare, cropped edges, or expired documents. Retake the photo in good light with the full document visible. If it fails again, contact [email protected].

Yes. Verification data is encrypted and processed under GDPR-aligned practices. We only share what is required with regulated KYC and compliance partners.

CashBus supports multi-currency fiat balances (including major currencies such as USD, EUR, GBP and more) and popular cryptocurrencies such as BTC, ETH, USDT and others listed in-app. You manage them from one dashboard.

Where available, verified users can access personal IBAN account details for receiving SEPA (and supported rail) transfers — similar to modern neo-banking and EMI products. Availability depends on your country and partner coverage.

Use bank transfer (SEPA/SWIFT where supported), deposit supported crypto to your deposit address, or receive funds from another CashBus user. Open Top up in the app and follow the instructions for your method.

SEPA credits usually arrive within one business day. International bank transfers can take 2–5 business days. Crypto deposits credit after network confirmation — typically within seconds.

Bank top-ups are typically free from CashBus's side (your bank may charge). Crypto deposits may incur network fees set by the blockchain. Any CashBus fee is shown before you confirm.

CashBus offers virtual and physical Visa payment cards for everyday spending online and in-store wherever Visa is accepted. Virtual cards are usually ready right after approval; physical cards ship to your verified address.

Complete KYC, open Cards in the app, and request a virtual and/or physical card. Approval depends on eligibility and local availability.

Yes, where supported. Add your CashBus card from the app or your device wallet for contactless and in-app payments — the same flow users expect from CashTap, Wirex, and other modern card apps.

Your card spends from your available CashBus balances. Depending on your settings and product configuration, purchases may draw from fiat or convert from supported crypto at the rate shown for the transaction. Always check the balance linked to your card before you spend.

Freeze instantly in Cards → Freeze. If the card is lost or stolen, block it and contact [email protected]. You can request a replacement once the old card is secured.

Typical causes: insufficient balance, merchant category restrictions, spending limits, or a frozen card. Check balance, limits, and card status in the app. If it still fails, contact support with the merchant name and time.

Delivery times vary by country, commonly around 5–10 business days after issuance. Tracking or status updates appear in the Cards section when available.

Eligible card purchases earn cashback automatically — no coupons to clip. Rates can go up to 8% depending on your tier (similar to tiered rewards models used by crypto card apps). Cashback is calculated on settled eligible spend.

Rewards are typically credited after transactions settle, on a monthly cycle unless your tier states otherwise. You can track pending and paid cashback in the Rewards or Cashback section of the app.

Most everyday card purchases qualify. ATM withdrawals, cash advances, certain financial or crypto purchase MCCs, gambling, and refunded transactions usually do not earn cashback. Exact exclusions are listed in the Rewards terms.

Yes. If a purchase is refunded or reversed, any related cashback may be clawed back or never credited.

Standard categories often have no artificial monthly cap at lower tiers, while promotional or elevated rates may have limits. Your current rate and any caps are shown in-app under Rewards.

CashBus supports major assets including Bitcoin (BTC), Ethereum (ETH), USDT and additional coins listed in the app. Networks and deposit addresses are shown per asset — always send on the correct network.

Open Buy / Swap, choose the asset, enter an amount, review the quote, and confirm. Purchases from your CashBus balance are usually near-instant; other funding methods may take longer.

Yes. Convert fiat ↔ crypto and crypto ↔ crypto inside the app. The live rate and any spread or fee are shown before you confirm.

On-chain withdrawals are irreversible once broadcast. Double-check the address and network. CashBus cannot reverse a confirmed blockchain transfer.

No. CashBus provides tools to hold and move assets. We do not provide investment, tax, or legal advice. Crypto prices are volatile — you can lose money.

Tap Send, choose recipient (CashBus user, IBAN/bank details, or crypto address), enter amount, review fees and ETA, then confirm. International IBAN coverage and crypto networks depend on your verification level.

Confirmed bank payments and blockchain transfers generally cannot be reversed. Always verify recipient details before confirming.

Use Withdraw / Cashout to send funds to your bank or an external crypto wallet. SEPA is typically next business day; SWIFT can take several days; crypto follows network confirmation times.

Send, spend, and withdrawal limits scale with verification and risk checks. View live limits under Account Settings. Need higher limits? Contact support with your use case.

CashBus shows a real-time quote before you convert. A transparent spread may apply. There are no surprise add-on fees beyond what is displayed at confirmation.

We use TLS encryption in transit, strong encryption at rest for sensitive data, 2FA, biometric unlock, device checks, and fraud monitoring. Card data is handled via PCI-aligned partners; full PAN is not stored on CashBus servers.

Go to Settings → Security → Two-Factor Authentication and link an authenticator app (recommended) or SMS where available.

Change your password immediately, freeze cards, revoke suspicious sessions if shown, and email [email protected] right away. Never share passwords or 2FA codes.

Never. Official emails will not ask for your password, 2FA codes, or full card number. Forward suspicious messages to [email protected] and do not click unknown links.

A standard account is designed without a mandatory monthly subscription. Higher tiers or premium card products may include optional fees. Always check the in-app fee schedule for your plan.

International card spend uses Visa network FX. CashBus aims for competitive pricing; any CashBus markup or partner fee is disclosed in the fee schedule. Prefer paying in local currency at terminals when offered a dynamic currency conversion choice — DCC is often worse.

ATM operators may charge their own fees. CashBus may also apply a withdrawal fee depending on your plan and free allowance. Check Cards → Limits & Fees before withdrawing cash.

Update email, phone, and address in Account Settings. Some changes (especially name or nationality) may require re-verification.

Withdraw remaining balances, settle pending transactions, then request closure via the app or [email protected]. You can also use the Delete Account flow on cashbus.io where published. Closure is subject to compliance checks.

Email [email protected] with your registered email, a clear description, and any transaction IDs. We aim to reply within one business day.